Policies Etc.
Privacy Policy
We care about your privacy. This page explains what information we collect at Hart-Kent Publications, how we use it, and the choices you have.
What We Collect
- Contact details (like your name and email) if you sign up for updates, buy something, or get in touch.
- Basic website info (like pages visited, IP address, browser type) so we can understand how people use our site and make it better.
How We Use It
We use your information to:
- Send you books, resources, or updates you’ve asked for.
- Reply to questions or messages.
- Improve our website and services.
- Share news or offers (only if you’ve agreed to hear from us).
Keeping Your Data Safe
We take security seriously and use trusted systems to keep your information safe. Like any online service, no method is 100% perfect, but we do our best to protect your details.
Sharing Your Info
We don’t sell your information. We only share it with trusted partners who help us run things (like payment providers or email services), and only when necessary.
Your Choices
You’re in control of your data. You can:
- Ask what information we have about you.
- Correct or update your details.
- Unsubscribe from emails at any time.
- Ask us to delete your data (unless we need it for legal reasons).
Just email us at info@hart-kent.co.uk to make a request.
Cookies
Our website may use cookies (small files saved on your device) to improve your experience. You can turn cookies off in your browser if you prefer.
Changes to This Policy
If we update this policy, we’ll post the changes here.
Terms & Conditions of Sale
Last updated: 21/08/2026
Welcome to Hart-Kent Publications. By placing an order with us, you agree to the terms below. Please read them carefully before purchasing.
1. Ordering
- When you place an order, you’ll receive an email confirmation. This does not mean your order is accepted; acceptance happens once payment is processed and we confirm dispatch.
- We may refuse or cancel an order if a product is unavailable, contains pricing errors, or if we suspect fraudulent activity.
2. Prices & Payment
- All prices are listed in [GBP/£] and include VAT (if applicable).
- We accept payment through secure, trusted providers (e.g. PayPal, Stripe, credit/debit cards).
- Full payment must be made at the time of purchase.
3. Delivery
- We aim to dispatch orders promptly. Delivery times are estimates and may vary depending on location or third-party couriers.
- Any customs duties, taxes, or import fees (for international orders) are the buyer’s responsibility.
4. Cancellations & Returns
- You may cancel your order within 14 days of receiving it (in line with UK consumer law), provided the item is unused and in its original condition.
- To arrange a return or cancellation, please contact us at sales@hart-kent.co.uk.
- Refunds will be issued once returned items are received.
- Digital products (e.g. ebooks) are non-refundable once downloaded.
5. Faulty or Damaged Goods
- If your order arrives damaged or faulty, let us know within 7 days of receipt, and we’ll arrange a replacement or refund.
6. Intellectual Property
- All content, designs, and publications sold by Hart-Kent Publications remain our intellectual property. You may not copy, reproduce, or distribute them without permission.
7. Limitation of Liability
- We are not responsible for delays or issues caused by factors beyond our control (such as postal strikes, courier delays, or customs).
- Our liability is limited to the purchase price of the product(s) you bought.
8. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website.
9. Contact Us
If you have any questions, reach us at:
info@hart-kent.co.uk
Delivery & Shipping Policy
At Hart-Kent Publications, we want to make receiving your order as simple and stress-free as possible.
How We Ship
- All of our physical products are printed and shipped through a trusted third-party provider.
- We currently offer free standard shipping on all orders.
Shipping Times
- Standard shipping times vary depending on your location, but most orders are delivered within 3-5 working days for UK orders.
- Because we use third-party printing and shipping, delivery times are estimates and cannot be guaranteed.
Rush & Special Delivery
Need your order faster? We may be able to arrange rush shipping or alternative delivery options for an additional cost. Please contact us at sales@hart-kent.co.uk before placing your order to discuss availability and pricing.
Tracking
Where available, we’ll provide tracking information once your order has shipped.
Delays
We are not responsible for shipping delays caused by couriers, customs, or events outside our control (such as strikes, weather, or global supply chain issues).
Customs & Duties
For international orders, any customs duties, import taxes, or fees are the responsibility of the customer.
Questions?
If you have any concerns about delivery or want to discuss special shipping options, please reach out to us at: sales@hart-kent.co.uk.
Digital Downloads Policy
At Hart-Kent Publications, we offer digital products (such as eBooks, PDFs, and other downloadable files) alongside our physical publications. This policy explains how digital downloads are delivered and what you need to know before purchasing.
How Digital Downloads Work
- Once your payment is confirmed, you’ll receive a download link either on the order confirmation page following purchase completion.
- Most files will be available for instant download. In some cases, delivery may take a short time if processed through our third-party system.
File Access
- Download links are provided for your personal use only and must not be shared, copied, or redistributed without permission.
- Please download and save your file(s) promptly; while we try to keep links active, we cannot guarantee they will remain available indefinitely.
Refunds & Cancellations
- Due to the instant-access nature of digital products, we cannot offer refunds or cancellations once a file has been downloaded.
- If you have not yet downloaded your file and wish to cancel, please contact us at sales@hart-kent.co.uk as soon as possible.
Technical Issues
- If you have trouble downloading or opening your file, contact us and we’ll do our best to help.
- Make sure you have the correct software or app to view the file type (e.g., PDF reader, eBook software).
Updates
- From time to time, we may update a digital product (e.g., corrections, improved formatting, or new editions). Where possible, we’ll provide access to the updated version at no extra cost.
Contact Us
If you have any problems with your digital download, please get in touch:
sales@hart-kent.co.uk
Accessibility Statement
At Hart-Kent Publications, we are committed to making our website, publications, and resources accessible to as many people as possible.
Our Commitment
We aim to:
- Ensure our website can be used with screen readers and other assistive technologies.
- Provide clear text, simple navigation, and a consistent layout.
- Use legible fonts, good colour contrast, and alternative text for images where possible.
- Offer our publications in multiple formats (e.g., print and digital) to suit different needs.
What We’re Doing
- Our website follows recognised accessibility guidelines (WCAG 2.1 AA where possible).
- We regularly review content and design to improve accessibility.
- We welcome feedback from readers and visitors to help us identify and fix barriers.
Known Limitations
While we do our best to make everything fully accessible, some third-party systems (such as printing or payment providers) may not fully meet the same standards. We continue to work with partners to improve this.
Alternative Formats
If you need information in a different format (for example, large print, plain text, or an alternative file type), please get in touch and we’ll do our best to help.
Contact Us
If you experience any difficulty accessing our website or publications, or if you have suggestions for improvement, please contact us:
info@hart-kent.co.uk
Company Information
Our website address is: https://hart-kent.co.uk
Hart-Kent Publications is a trading name under Hart-Kent Limited:
https://hart-kentlimited.co.uk
Company registration number: 11798369
Hart-Kent Publications Ltd is a company registered in England and Wales and operates in compliance with UK company law.
Oddities
Policies and statements relating specifically to vending items in person under Hart-Kent: ODDITIES.
*Sustainability statement*
All items sold by Oddities as part of Hart-Kent Limited are curated, but additionally will be repaired, up-cycled, repurposed, altered, or crafted by hand using only materials saved from landfill. Nothing is sold as found, as we are a crafting enterprise and not a purely curation operation.
This usually means fabrics that belong to clothing and accessories that are too worn or damaged for sale or re-sale. We look out for old country items especially, and clean, repair, and repurpose condemned items including outdoors wear, clothing, bedding, towels, blankets, horse rugs, dog beds, and other sturdy material items.
Natural materials are meticulously foraged for on our own private land, or on other private land with the explicit permission from the land owner. Curiosity items will be repaired or repurposed to give them a new life. All items are carefully selected to ensure they can be used as fully as possible, saving as much from going to landfill as possible.
We design items carefully to ensure they are kept and treasured, and do not contribute to fast-fashion, or disposable attitudes. We do not buy into cheap, drop-shipping or mass-consumption platforms, domestic or international. We support small businesses and independent artists on the rare occasion we need to purchase items to complete crafts for safety or high-quality finishes.
We practice Reduce, Reuse, Recycle practices at home and within the business.
*Specimen displays and cloches*
All of the specimens used to craft out displays are sourced ethically and meet the requirements under British and international legislation.
Any specimens used for displays have been acquired through sources that can demonstrate without any doubt that they have not been purposely killed for commercial gain.
All anatomical materials including bones, feathers, antlers, fur, etc. have been found on our own privately owned woodland. Species have been determined to ensure no illegal handling of protecting remains.
We choose to display materials as they naturally occur with minimal cleaning.
We abide by the following legislative requirements:
-Wildlife and Countryside Act 1981
-Conservation of Habitats and Species Regulations 2017
-Protection of Badgers Act 1991
-The Countryside and Rights of Way Act 2000
-Natural Environment and Rural Communities Act 2006
-Wild Mammals (Protection) Act 1996
-Environment Act 2021
-Conservation of Seals Act 1970
-Deer Act 1991
-Hunting Act 2004
-CITES
-Animal By-Products (Enforcement) (England) Regulations 2013
We only use ethically sourced specimens. We only use specimens found, thrifted, or rescued/ recycled. We do not purchase commercially for the purposes of crafting, which is in line with our sustainability statement.
We do not hunt, kill, euthanise, or otherwise harm or damage any living species (Flora and Fauna) for the purposes of crafting. All items are found, donated, thrifted, recused, recovered, repurposed, etc.
We do not handle any items that could be involved or related to dangerous, harmful, damaging, or unlawful practices. We do not trade in endangered species. We do not trade in animal parts that have not been found on our own land, with permission of the land owner, that are not vintage, or have no known history. We do not trade in ivory, with or without a licence, or items created from endangered species, native, invasive, or otherwise.
Any live animals kept, permanently or temporarily, as part of the personal interests of the directors and those involved with HART-KENT LIMITED are not done so for the purposes of specimens collection. All private pet or kept animal is done so with zero affiliation with ODDITIES or business enterprises. All carcases are managed within the strict lawful policies and disposed of as such.
*AI Statement*
Whilst we appreciate that AI is an integral part of life and is here to stay, we have some firm stances that we believe are important to express.
We do not use AI to create any of our products. All content is personally researched and produced by Hannah. All images are either hand-illustrated, commissioned by real artists, or appropriately licensed.
AI uses real artists work to generate media without permission or payment. AI data centres are further damaging the planet. We promote careful and responsible use of AI programs and will happily engage in conversations about this topic with openminded and reasonable people.
If you would like instructions on how to use Canva to easily create free materials for your business, keeping your content unique and ethical, please ask 🖤
We do not judge those using generative AI, but we will try to reduce ignorance on the unethical and dangerous uses of AI casually and the fraudulent use of generative AI for commercial gain.
We have the following available upon request:
*Vendors insurance including public liability (£5 mil) and employer liability insurance (£10mil) – renewal date June 2027
*Risk assessment for vending at standard premises (indoor or outdoor under a gazebo) – review date October 2027
*Evidence of research and production that aligns with our above statements.